Tuesday, September 5, 2017

accidental site outage

The server experienced an outage yesterday evening at approximately midnight EDT. The site's host was doing maintenance work that was not expected to affect any of the servers, but in fact it did. I'm sorry for the disruption, but there's nothing I could do about it! Here's the message that I got from the site's server facility:
While performing a scheduled network maintenance, an unexpected error condition occurred resulting in a service loss on the public network in several network aggregation zones. Maintenance activities were immediately rolled back and service was restored upon doing so. All systems are now operating as expected.
It is rare for the site to suffer an unexpected outage like this. It lasted for about 20 minutes. By now, things are back to normal. For what it's worth, if I know about an upcoming outage, I always put up a notice at the site one hour in advance of it. But unpredictable hardware problems can disrupt service, on rare occasions. Once again, my apologies! [Note: the few players whose Elo rating was impacted by this event have had their Elo rating restored to its previous value.]